Privacy Policy

• Last Updated: May 6, 2026
• Company: Dall'Italia, LLC
• Website: https://dallitalia.com
• Customer Support Email: ciao@dallitalia.com
• Customer Support Phone: +1 (206) 222-3409
• Mailing Address: 1150 NW 72nd Ave, Miami, FL 33126

1. Overview

Dall'Italia, LLC ("Dall'Italia," "we," "us," or "our") is a professional Italian salon and beauty products brand. We sell products and accessories through our website at dallitalia.com and provide AI-assisted concierge support for our customers and partner salons.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit dallitalia.com, place an order, contact our concierge team, or interact with our SMS, voice, and email communications.

By using dallitalia.com or our customer support channels, you agree to this Privacy Policy.

2. Scope

This Privacy Policy applies to:

• Visitors to dallitalia.com
• Retail customers placing orders
• Salon partners using Dall'Italia products and concierge support
• Anyone who contacts our concierge team by phone, SMS, email, web form, or chat
• Subscribers to our email or SMS communications

3. Information We Collect

A. Information you provide directly

• Name
• Business or salon name (if applicable)
• Email address
• Phone number (only if you choose to provide it)
• Shipping and billing address
• Order history and customer support history
• Messages, questions, or feedback you send us

B. Communication data

• Inbound and outbound concierge call metadata (time, duration, status)
• Voicemails left for our concierge line
• Call recordings or transcripts when permitted by law
• AI-generated call summaries used by our team for support follow-up
• SMS / MMS message content and delivery metadata
• Email content sent to or from our support inbox

C. Order and billing data

• Items purchased
• Order totals, shipping selections, taxes
• Subscription details (where applicable)
• Payment confirmation status

We do NOT store full payment card numbers. Card data is handled by our payment processors (Shopify Payments, Shop Pay, and authorized third-party providers).

D. Automatic / technical data

• IP address
• Device and browser information
• Site behavior, referrers, and analytics data
• Cookies and similar technologies (see Section 13)

E. Information from third parties

• Telecom and messaging providers (e.g., Twilio) for call and SMS delivery
• AI providers used to assist our concierge team
• Payment processors
• Shipping carriers

4. How We Collect Information

We collect information:

• Directly from you when you submit a form, place an order, contact us, or opt in to messaging
• Automatically through cookies, server logs, and analytics tools
• From service providers that help us deliver, route, or analyze communications
• From integrations you authorize (such as connecting a salon calendar)

5. How We Use Your Information

We use information to:

• Process and fulfill your orders
• Provide concierge support, customer service, and order-related communication
• Coordinate appointments and respond to product or salon inquiries
• Send transactional notifications (order confirmations, shipping updates, support replies)
• Send appointment reminders, missed-call follow-ups, and concierge follow-ups
• Send marketing emails or SMS only where you have opted in
• Maintain account security and detect fraud or abuse
• Improve our products, website, and concierge experience
• Comply with applicable law

6. AI Disclosure

Our concierge team uses AI-assisted tools to help answer calls, transcribe and summarize conversations, draft replies for our human agents to review, and route customer inquiries. AI outputs are reviewed by our team and may be incorrect or incomplete. We are responsible for the communications you receive from us regardless of the tools used to assist them.

7. SMS Messaging

This section governs how Dall'Italia handles SMS communications and is required for our messaging program.

A. Consent (Opt-In)

We send SMS messages only to phone numbers where the recipient has opted in. You opt in to receive SMS from Dall'Italia when you:

• Submit a phone number through a Dall'Italia website form (such as the Contact page, salon partner application, or concierge inquiry form) AND check the SMS consent box
• Provide a phone number when placing an order or creating an account, where applicable opt-in language is presented at the point of collection
• Reply to or initiate a text conversation with a Dall'Italia phone number
• Verbally consent during a concierge phone call, where the consent is logged

Consent is never a condition of purchase. You can place orders, browse products, or contact us without opting in to SMS.

B. Types of SMS We Send

The Dall'Italia SMS program is used for inbound customer service and concierge support. Typical messages include:

• Order confirmations, shipping updates, and delivery notifications
• Replies to your support questions and concierge follow-ups
• Appointment booking, confirmations, reminders, and missed-call follow-ups (when applicable)
• Product information you have specifically requested
• Account or security alerts
• Occasional marketing offers — only if you have separately opted in to marketing messages

We do NOT use the Dall'Italia SMS program for cold outreach, lead generation, affiliate marketing, mass texting, or unsolicited prospecting.

C. Frequency and Costs

Message frequency varies based on your activity, your orders, and your interactions with our concierge team. Message and data rates may apply depending on your mobile carrier.

D. Opt-Out (STOP)

You may opt out at any time by replying STOP to any SMS we send. After we receive your STOP message, we will send one final confirmation message and will stop sending further SMS for that program. You can also email ciao@dallitalia.com or call +1 (206) 222-3409 to be removed.

E. Help (HELP)

Reply HELP to any SMS for assistance, or contact us at ciao@dallitalia.com or +1 (206) 222-3409.

F. No Sharing for Marketing Purposes

We do NOT sell, rent, or share your phone number, SMS opt-in status, or SMS content with any third party for that third party's own marketing purposes. Phone numbers and consent records are shared only with the service providers (such as Twilio) needed to deliver the messages you have requested, and only for the purpose of delivering those messages.

G. Carriers

Mobile carriers are not liable for delayed or undelivered messages.

H. Deletion of SMS Records

You may request deletion of your SMS records at any time by emailing ciao@dallitalia.com.

8. Voice and Call Recording

When you call our concierge phone number, your call may be answered or assisted by an AI receptionist and may be recorded or transcribed for support, quality, and training purposes where permitted by law. We will disclose recording at the start of a call where required.

9. Legal Basis for Processing

Where required (for example, under GDPR), we process personal data on the following bases:

• Performance of a contract (fulfilling your order, providing support)
• Legitimate interests (improving our products and services, fraud prevention)
• Consent (marketing email, marketing SMS)
• Compliance with legal obligations

10. How We Share Information

We do NOT sell your personal information. We do NOT share phone numbers, SMS opt-in status, or SMS content with any third party for that third party's own marketing purposes.

We share information only with:

• Service providers acting on our behalf, including Twilio (SMS and voice delivery), AI processing providers (for call and message assistance), website hosting providers, payment processors, fulfillment and shipping carriers, and email delivery providers — each only to the extent necessary to deliver the service requested
• Professional advisors (lawyers, accountants, auditors)
• Legal, regulatory, or law enforcement authorities, where required by law or to protect the rights, safety, or property of Dall'Italia, our customers, or others
• A successor entity in connection with a merger, acquisition, or sale of assets

Phone numbers and SMS consent data are shared with service providers solely to deliver the messages you have requested.

11. Retention

We retain personal information for as long as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. Typical retention windows:

• Account and order data: active period plus 7 years for tax/accounting compliance
• SMS and call logs: 1 year
• Call recordings and transcripts: approximately 90 days

12. Security

We use reasonable administrative, technical, and physical safeguards including encryption in transit, access controls, and monitoring. No system is perfectly secure, and we cannot guarantee absolute security.

13. Cookies and Similar Technologies

We use cookies and similar technologies for essential site functionality, login persistence, cart memory, analytics, and performance optimization. You can control cookies through your browser settings. Disabling cookies may limit certain site features.

14. International Data Transfers

Data may be processed in countries other than your country of residence, including the United States. Where required by law, we use appropriate safeguards for cross-border transfers.

15. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information (including your SMS records)
• Withdraw consent for marketing communications
• Opt out of the sale or sharing of personal information (we do not sell)
• File a complaint with a supervisory authority

To exercise any of these rights, contact us at ciao@dallitalia.com.

16. California Residents

California residents have specific rights under the CCPA / CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. To exercise your California rights, email ciao@dallitalia.com.

17. Children

dallitalia.com is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, contact us at ciao@dallitalia.com and we will delete it.

18. Third-Party Services and Links

Our site or messages may link to third-party websites and services. We are not responsible for the content, privacy practices, or terms of any third party.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent version. Material changes will be communicated through dallitalia.com or by email where appropriate.

20. Contact

• Dall'Italia, LLC
• 1150 NW 72nd Ave
• Miami, FL 33126
• Email: ciao@dallitalia.com
• Phone: +1 (206) 222-3409

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Questions? Contact us at ciao@dallitalia.com.