Informativa sulla privacy
Dall Italia – Privacy Notice
Last Revised: November 6, 2023
Welcome to the Dall Italia, Inc. ("Dall Italia," "we," "us," or "our") Privacy Notice. This document outlines how we collect, utilize, share, and safeguard your personal information. It also provides insights into your rights and choices regarding your personal data and offers ways to contact us for any inquiries. Below, you'll find direct links to specific sections of this privacy notice for your convenience.
- Scope of Our Privacy Notice
- Methods and Types of Information Gathering
- How We Utilize Your Personal Information
- How We Share Your Personal Information
- How We Safeguard Your Personal Information
- Your Choices (Interest-Based Advertising)
- Information for California Residents
- Transfer of Information to Other Countries
- Contacting Us
- Changes to this Policy
This privacy notice pertains to the collection of "personal information" by Dall Italia in various contexts, whether online or offline. This includes interactions on our websites where this Privacy Notice is posted ("Sites"), the download and usage of our mobile applications ("Apps"), communication with us, participation in our programs or events, and other forms of interaction. It's important to note that this Privacy Notice does not apply to the handling of personal information related to job applicants, employees, or staff members. While navigating our Sites, you may encounter links to third-party websites and applications. Please be aware that we do not control the privacy practices of these external sites, and we encourage you to review their respective privacy notices.
Our acquisition of information regarding you depends on the nature of our association. Here are instances of the kinds of personal data we directly collect from you:
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Activity |
Examples of Personal Information Collected |
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Account Registration |
When you create an account with us or join our loyalty program, we collect your name, e-mail address, telephone number, login details and country. You can choose to save certain information in your account to use for future purchases, such as your shipping addresses or payment information. |
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Quiz |
When you fill out a quiz on the Sites, such as our Hair or Skincare Diagnostic Quiz, we will collect information such as your hair concerns, texture, and damage or your skin type, sensibility or what you want to address. This may include some general health and wellness related information. |
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Communications With Us |
When you communicate with us, including contacting us for support (including through the "Chat with us" function on our website), to provide feedback or comments, to participate in a survey, or to make a request or other inquiry, we will collect your name and contact information (such as e-mail address or phone number), as well as any other information that you choose to provide to us. In some cases, we record customer service calls for training and quality assurance. |
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Posting in Public Forums |
If you choose to submit or post information, reviews or photos in a public space on our Sites, or on our social media pages, such as creating a public profile, rating our products, submitting content as part of Dall Italia’s online community, or leaving a testimonial about a Dall Italia influencer, we collect the information you share. You should use caution before posting or providing any personal information on public Sites. |
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Promotional Communications |
When you sign up to receive promotional communications from us, such as e-mail communications, mobile messages (including text and/or push notifications), and postal mailings, we collect your contact information such as name, email address, mobile phone number and/or mailing address. We may also collect certain information about how you interact with the e-mails and promotional messages we send you to better understand your interests and send you relevant messages. To opt-out of receiving such promotional communications, please see the “Your Choices” section below. |
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Refer a Friend |
When you sign up to our Refer a Friend program, we collect your name and email address, as well as the email address of any friend you choose to refer. |
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Purchasing Online |
When you place an order for a product or service on our Sites, we collect your name, shipping address, payment information, and billing address. |
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Sweepstakes, Contests, and Promotions |
When you participate in a sweepstakes, contest, or other similar campaign or promotion, we collect your name, contact information, and in some cases limited demographic information and content generated by participants. Some campaigns and promotions have a social networking component where you can choose to submit additional information such as social media profiles and handles, photographs, and other content. |
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Professional Information |
If you register for a professional account on the Sites, in addition to your name and contact details, we will collect your professional license number or student identification number, your license expiration date, whether or not you are a salon owner and your salon details, and the details required to verify that you are a professional (such as a copy of a business card, professional website link, photo of professional certification, or professional distributor store and location). If you choose to become a certified Dall Italia stylist, we will collect information regarding your enrollment in our Certification course, your responses in each of our Certification quizzes and whether or not you receive an Dall Italia Certificate. |
In addition to the personal information gathered directly from you, we may also procure information from various other sources. These sources encompass third parties, our business partners (such as salon owners or distributors), our corporate affiliates (comprising other entities within the Dall Italia group), social networks, service providers working on our behalf, or publicly accessible sources. For instance, if you've granted Dall Italia permission to store your credit card details and your credit card issuer offers an account updater service, we may receive updated credit card information, including the card number and expiration date, from the credit card issuer.
Information Automatically Collected
During your visits to our Sites, we may automatically collect specific information through various automated means, including cookies, web beacons, web server logs, and similar technologies. A "cookie" is a text file sent by websites to a visitor's computer or internet-connected device to uniquely identify the visitor's browser or store browser-related information or settings. A "web beacon," also referred to as an internet tag, pixel tag, or clear GIF, connects web pages to web servers and cookies and may transmit data collected through cookies back to a web server. The data collected in this manner may encompass your device's IP address, unique device identifier, browser characteristics, device attributes, operating system, language preferences, referring URLs, media access control, clickstream data, and timestamps of website visits.
When using our Apps, we may also automatically gather specific information through methods like device logs, server logs, and similar technologies. The data collected in this manner may include the type of device used, the mobile operating system, unique device identifiers, device settings and configurations, IP addresses, battery and signal strength, usage statistics, referring emails and web addresses, timestamps of usage, actions performed within the App, and other details related to App usage.
Usage of Automated Technologies
We leverage these automated technologies on both our Sites and Apps to gather insights into your equipment, browsing behaviors, and usage patterns. These technologies serve various purposes, aiding us in:
- Enhanced User Experience: They allow us to remember your information, eliminating the need for repetitive data entry.
- User Interaction Analysis: We track and comprehend your interactions with our Sites and Apps, helping us tailor your experience based on your preferences.
- Customization: We use this data to personalize our Sites and Apps to align with your preferences.
- Usability Assessment: They assist in assessing the usability of our Sites and Apps and the effectiveness of our communications.
- Product and Service Enhancement: These technologies play a role in managing and enhancing our products and services, ensuring their proper functionality.
For more details regarding our use of automated technologies for interest-based advertising and analytics, please refer to the section below.
Your web browser may provide options to receive notifications about specific types of automated collection technologies and methods to restrict or disable them. It's important to note that without these technologies, you may not have access to all the features offered by our Sites and Apps. In the case of mobile devices, you can manage the sharing of certain device data by adjusting privacy and security settings on your device. Additionally, you have the option to modify your preferences by visiting our Cookies Settings/Privacy Preference Center.
We employ personal information in the following ways, as required for the performance of our contract with you or to initiate contractual steps:
- Providing our products and services.
- Fulfilling your requests, such as processing product and service transactions or handling returns.
- Communication related to your orders and subscriptions.
We also utilize your information to pursue our legitimate interests, aiming to offer you exceptional service and customer experiences, safeguard our website and clientele, and efficiently manage our operations. This includes:
- Evaluating your haircare needs and delivering valuable content, including product recommendations.
- Managing your account, offering features like convenient checkout and the ability to save user preferences and transaction history.
- Administering our Refer a Friend program and other loyalty initiatives.
- Addressing and following up on your feedback, inquiries, and issues.
- Identifying you during your visits to our Sites and Apps.
- Conducting research and analytics to improve our services and product offerings.
- Understanding your opinions and providing a platform for discussions, questions, photo and review postings, and sharing of experiences.
- Sustaining and enhancing the functionality of our Sites and Apps, which includes identifying and resolving errors or issues.
- Detecting security incidents and investigating, preventing, or taking action against potential malicious, deceptive, fraudulent, or illegal activities, including attempts to manipulate or breach our policies, procedures, and terms and conditions.
- Supporting core business functions, such as maintaining records related to business process management, loss prevention, and fraud prevention, as well as collecting amounts owed to us.
- Establishing or exercising our legal rights and defending against legal claims.
Obtaining Your Consent
We will seek your consent for the purposes mentioned above, as required by applicable law.
Marketing and Advertising Communications
We utilize your information to send marketing and advertising communications, along with other promotional materials like trend alerts, promotions, sweepstakes, contests, new product launches, and event invitations. This aids in understanding how you engage with our communications. We may also utilize third-party platform services (such as social media and other websites) to deliver targeted advertisements to you or others on these platforms. In this process, we may provide your email address, converted into a unique numerical value, to the platform provider for such advertising purposes. If you wish to opt out of this sharing, please contact us as detailed in the "Communicating with Us" section below. For individuals located in the European Union, United Kingdom, or Canada, we will not send marketing and advertising materials without your prior consent, unless permitted by applicable law. Additionally, we only use general health and wellness information for recommending products and treatments when we have your consent or are otherwise permitted by applicable law.
Legal Compliance and Enforcement
We employ your information when necessary to comply with and enforce applicable legal requirements, relevant industry standards, and Dall Italia policies, including our Terms & Conditions.
Other Uses
We may utilize the information we collect for other purposes, providing specific notice at the time of collection or obtaining your consent.
Data Retention
Typically, we retain your personal information for the period required to fulfill the purposes outlined in this privacy notice, unless a longer retention period is mandated or permitted by law.
Third-Party Analytics Services
- We utilize third-party analytics services such as Google Analytics and Shopify Reports on our Sites and Apps. These services help us gather and analyze information about areas visited on the Sites (such as the most viewed pages, time spent, search terms, and other engagement data) to evaluate and enhance the user experience and the Sites. These services may collect data directly or through cookies and other automated technologies. For more information about Google Analytics, visit "How Google uses data when you use our partners' sites or apps" at www.google.com/policies/privacy/partners. You can adjust your preferences by visiting our Cookies Settings/Privacy Preference Center.
On our Sites and Apps, we, along with our third-party advertising partners, may gather data about your online activities to provide tailored advertising about products and services aligned with your interests. To learn more and exercise certain choices, please visit our Cookies Settings/Privacy Preference Center.
Please note that our Sites and Apps are not designed to respond to "do not track" signals from web browsers.
To explore how to opt out of interest-based advertising on web browsers from third-party advertising companies participating in the Digital Advertising Alliance (US) or Digital Advertising Alliance of Canada, please visit https://youradchoices.com/ or https://youradchoices.ca/en/tools for detailed information.
In addition to the situations discussed elsewhere in this privacy notice, we disclose or share personal information in the following circumstances:
- We may share personal information with corporate affiliates within the Dall Italia group for the purposes described in this Privacy Policy.
- We also share personal information with our professional advisors, including lawyers and accountants.
Sharing with Third-Party Service Providers
We collaborate with third parties to perform various services supporting our core business functions, Sites and Apps, and internal operations. These services encompass hosting and securing our Sites, offering web support, processing and fulfilling orders, delivery logistics, responding to shipment requests through third-party intermediaries, postal mail and email communication, customer data analysis, marketing and advertising support, credit card and debit card payment processing, fraud investigation, customer surveys, and customer service.
Third-Party Features and Tools
Some of our Sites feature plugins, widgets, or other tools provided by third parties. These tools may lead to the collection or sharing of information between us and the third party. For instance, if you utilize Facebook's "Like" feature, Facebook may record your "like" action for a product and may display this information on Facebook. The use of your information by third parties is not governed by this privacy notice.
Legal Compliance and Protection
We, along with our affiliated and unaffiliated service providers, may disclose personal information in response to subpoenas, warrants, court orders, government inquiries or investigations, or to comply with applicable laws and regulations. This may also apply if required or permitted by the laws of Canada, the United States, or other foreign jurisdictions, which may encompass lawful access by US or foreign courts, law enforcement, or other government authorities. Information may be disclosed to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against legal claims; to ensure the safety and security of our visitors; to detect and prevent fraud; and to address potential illegal activities or violations of our policies.
Business Transfers
Personal information may be shared with another company that acquires some or all of Dall Italia's assets or shares. In such cases, the acquiring company may utilize and disclose personal information for purposes similar to those described in this notice. Additionally, Dall Italia may share personal information with prospective purchasers to evaluate proposed transactions.
Your Consent for Additional Sharing
We may seek your consent to share your information with third parties not otherwise detailed in this privacy notice.
We maintain administrative, technical, and physical safeguards intended to safeguard the personal information you provide from accidental, unlawful, or unauthorized access, destruction, loss, alteration, disclosure, or use. Personal information is accessed only by authorized Dall Italia employees and subcontractors as required to perform their respective job functions related to customer service, finance, marketing, or other roles.
Children's Privacy
Our Sites and Apps are designed for a general audience and are not intended for children. We do not knowingly solicit or collect personal information from children under the age of 16 without parental consent in connection with our Sites and Apps. If we become aware of the collection of personal information from a child under the age of 16 without parental consent, we will either seek parental consent or promptly delete the information. If you believe that a child under the age of 16 may have provided us with personal information without parental consent, please contact us as specified in the "Communicating With Us" section of this privacy notice.
You have the following choices regarding your personal information:
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Your Options |
What you need to do |
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Accessing Your Personal Information |
You may request access to your personal information by emailing DataPrivacy@dallitalia.com or by calling 1-800-665-4086. To the extent required by law, upon request, we will grant you access to the personal information we have about you. |
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Updating/Correcting Your Information |
If you have created an account, you can update, rectify, or correct your name, e-mail address, security questions, and other preferences by logging into your account and clicking on the “My Account” page. You may also contact us to update or correct your information by emailing DataPrivacy@dallitalia.com. If you have given Dall Italia permission to store your credit card information and you don’t want merchants like Dall Italia to receive your updated credit card information through your credit card issuer’s account updater service, please contact your card issuer. |
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Deleting of Your Personal Information |
You may request that we delete your personal information by emailing DataPrivacy@dallitalia.com. If required by law, we will grant a request to delete information. Please note that in some cases we may be required to retain your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, protect against fraudulent, deceptive, or illegal activity, or for another one of our business purposes. |
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Restrict Processing |
Subject to applicable law, you may request that we restrict the use of your personal information in certain circumstances, such as while we consider another request that you have submitted, for example a request that we update your personal information. |
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Object to Processing |
Subject to applicable law, you may request that we cease to process certain personal information where you object to its use, we do not have an overriding legitimate interest in carrying out the processing and it is not necessary for the establishment, exercise or defence of legal claims. |
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Receiving Communications From Us
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You may choose to provide us with your e-mail address for the purpose of allowing us to send you free newsletters, surveys, offers, and other promotional materials. You can stop receiving promotional e-mails at any time by clicking on the “unsubscribe” link at the bottom of any promotional e-mail that you receive and you can stop receiving our promotional text messages by replying STOP to any text message. You can also edit your e-mail preferences by logging into your account and clicking on the “My Account” page. Please note that you may continue to receive transactional or account-related communications from us. |
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Data Portability |
Subject to applicable law, you may request that we provide a copy of your personal information to you in a structured, commonly used and machine readable format. |
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Withdraw Consent |
Subject to applicable law, where we rely on your consent for the purposes of our use of your personal information you have the right to withdraw your consent at any time. This will not affect the lawfulness of our use of your personal information prior to your withdrawal of consent. You may withdraw your consent at any time by emailing DataPrivacy@Dall Italia.com |
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Removing Content From Dall Italia Public Forums |
You can request that we remove content or information that you have posted on a public page on some of our Sites by e-mailing details to Customer Service at DataPrivacy@dallitalia.com. Please note that while we will endeavor to honor your request, our removal of your content or information does not ensure complete or comprehensive removal of that information from our Sites. For example, historical copies, or “caches,” may remain. Where required by applicable law, you may also request that we cease disseminating personal or de-index any hyperlink attached to your name that provides access to personal information. |
Complaints in North America
For individuals located in North America who are dissatisfied with our processing practices or our response to your request, you have the option to lodge a complaint with the relevant local authority.
If you are a California consumer seeking more information about our privacy practices and your privacy rights, please refer to our California Consumer Privacy Statement.
Dall Italia, headquartered in the United States, may utilize service providers located in the United States or other countries within North America. Consequently, your personal information may be collected, accessed, stored, or processed within North America, potentially in a location where privacy laws may offer less stringent protections than those in your home jurisdiction. By submitting your personal information to us, you consent to the transfer, storage, and processing of your personal information within North America. If you have inquiries regarding how our service providers handle your personal information, please reach out to us using the contact information provided in the "Communicating With Us" section below.
For any questions, complaints, or inquiries related to our privacy or security practices, please reach out to Dall Italia at the following address within North America:
Dall Italia, Inc.
1150 NW 72nd Ave Tower 1 Ste 455 #9465
Miami, Florida 33126 Us
Data Privacy Officer
Phone: (833) DALLITALIA or (833) 335-5483
In certain cases, we may request specific personal information to verify your identity when you contact us. Should there be a need or requirement to contact you regarding any event involving your personal information, we may do so via email, telephone, or postal mail.
We may periodically revise this privacy notice. Notification of significant changes will be provided by posting an update notice on the Dall Italia website.
Information About Our Privacy Governance Policies and Practices
Our commitment to safeguarding personal information is evident in the implementation of policies and practices that guide our treatment of personal information. These established policies and procedures include, among other things:
- Implementation of measures to safeguard personal information in our possession from unauthorized access, use, or disclosure.
- Adoption of processes to address data subject requests and complaints promptly and effectively.
- Establishment of a framework for retaining and securely destroying personal information to align with legal obligations.
- Implementation of a privacy framework that delineates employee roles and responsibilities concerning the handling of personal information.
- Provision of privacy training and awareness to our employees.
